Our warranties do not cover any problem that is caused by:

1) Conditions, malfunctions or damage not resulting from defects in material or workmanship.

2) Conditions, malfunctions or damage resulting from improper installation, commissioning or maintenance, misuse, insufficient ventilation, failure to observe the applicable safety regulations.

3) Force majeure, e.g. lightning, overvoltage, storm, fire, flood. Our limited warranties are void if the product is returned with removed, damaged or tampered labels or any alterations(including removal of any components or external cover.

INHENERGY will not provide any warranty coverage unless claims are made in compliance with all terms of the controlling warranty statement. To request warranty service, you will need to provide:

    The sales receipt or other evidence of the date and place of purchase

    The serial number and model number of this product

    A description of the problem

In the following cases, the product‘s problems are not covered by the INHENERGY warranty:

1) Products without INHENERGY logo;

2) Products failure or damage caused by the use of non-standard or non-company accessories or  software;

3) The product or component has exceeded the INHENERGY‘s warranty period (except for the  extended warranty service signed by both parties);

4) Failure or damage caused by installation, repair, modification or disassembly by not the  INHENERGY‘s after-sales service personnel or the INHENERGY‘s designated service organization,  except for the case of a third-party after-sales service organization entrusted by the INHENERGY.

5) Any operation beyond the scope of installation and use specified in the relevant international  standards, operations that do not comply with the INHENERGY’s product manuals and related  installation and maintenance documents, working environments other than the product’s specified  working environment, or faults or damages caused by incorrect installation, storage and use (such  as installation The ambient temperature is too high, too low, too humid or dry, the altitude is too  high, the voltage or current is unstable, etc.).

6) Stolen equipment;

7) Failure or damage caused by force majeure;

8) Damage caused during transportation (including scratches, abrasion, etc. of the casing caused  by the movement of the packaged product during transportation);

9) Other failures or damages are not caused by the quality of INHENERGY products (including  related parts).

★In the above situation, if the customer requests repair service for the faulty product, after the judgment of the INHENERGY‘s relevant service organization, the paid repair service can be  provided.